Service

Service and Support

In today’s analytical market the knowledge and quick response time of a service provider plays a huge role in minimizing instrument down time. Teledyne Tekmar Services has always focused on prompt, knowledgeable and courteous response to our customer’s needs. We recognize providing full lab support is the answer to your service support requirements. Down time is costly to you, and if you’re dealing with multiple companies this just makes your job more complicated. Regardless of the sample prep instrument, GC/MS, LC and/or selective detector, Teledyne Tekmar Services provides you with a level of comfort in dealing with one service support provider.

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Our Technical Support Department is the leader in the market pertaining to response time and capability to resolve your instrument problems in a prompt and courteous manner.
Our Field Service Department provides a wide range of instrument support.
​​​Our Services:
    • Factory Repair
    • Installation
    • Instrument Refurbishment
    • IQ/OQ
    • On Demand Repair
    • Preventative Maintenance
    • Service Agreements
    • Software/Hardware Upgrades
    • Technical Support
    • TOC Standards
    • Training​

Response time, knowledge and ownership are t​he quality traits which have positioned this group as a leader in the market as a single service support provider.

Our Services Include:

Factory Repair
Factory repairs are done at our facility in order to save on instrument service costs.

Installation
We will help you install new instrumentation or move your current instrumentation to a new location.
Instrument Refurbishment
A service representative can do a refurb on site in order to prolong the life of the instrument.
IQ/OQ
Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.
On Demand Repair
A service representative will come on site and do the repair.
Preventative Maintenance
This ensures that your instrumentation is working at its optimum capability.
Service Agreements
Our service agreements include preventative maintenance, overnight shipment of parts, 48-hour response to your site, and priority service. For more information on the specific types of Service Agreements offered in Germany contact ANTEC GmbH.
Software/Hardware Upgrades
Upgrades are readily available for the lifetime of your instrument.
Technical Support
Unlimited Phone Support at +49 (0) 8856 9910 or by email service@antec.de
TOC Certified Reference Standards
We offer a full suite of certified TOC reference standards for all TOC instrument manufacturers. Contact ANTEC GmbH for details.
Training:
Our service representative will provide on site training.​

ANTEC GmbH Analysen- und Prozesstechnik

Headquarters

ANTEC GmbH
Analysen- und Prozesstechnik
Hauptstraße 4
82404 Sindelsdorf

Telefon: +49 (0) 8856 9910
Telefax: +49 (0) 8856 9891

E-Mail: kontakt@teledynetekmar.de

Support

ANTEC GmbH
Technical Support

Telefon: +49 (0) 89 72069268
Telefax: +49 (0) 89 72625045

E-Mail: service@teledynetekmar.de